Rivety Terms and Conditions
These Website Terms & Conditions (the “Terms”) govern your access to and use of Rivety’s websites, content, and any related online services that link to or reference these Terms (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.
Rivety, Inc. is a Delaware corporation headquartered in Jacksonville, Florida. Rivety builds AI-powered software for trade contractors. References to “Rivety,” “we,” “us,” or “our” mean Rivety, Inc.
Certain Rivety products (e.g., AI agents, dashboards, and related services) are provided under separate agreements (each, an “Order” or “Order Form”) and/or a Master Subscription Agreement (MSA). If there is a conflict between these Terms and an Order/MSA, the Order/MSA controls for the paid product.
We may modify these Terms at any time. Material changes will be posted on the Site and indicated by a new “Last Updated” date. Changes are effective upon posting unless otherwise stated. We may change, suspend, or discontinue any part of the Site at any time without liability.
The Site is intended for use by businesses and individuals acting in a professional capacity. You represent that you are at least the age of majority in your jurisdiction and have authority to bind the entity you represent.
If any portion of the Site requires an account, you agree to provide accurate information, keep credentials confidential, and promptly notify us of any unauthorized use. You are responsible for activity under your account.
You agree not to, and not to permit others to:
- violate any law, regulation, or third‑party right;
- use the Site to transmit spam or unauthorized marketing;
- probe, scan, or test the vulnerability of any system;
- interfere with or disrupt the Site or related networks;
- reverse engineer or access the Site to build a competitive product;
- upload content that is illegal, harmful, fraudulent, defamatory, or infringes intellectual property or privacy rights;
- use the Site for life‑critical or safety‑critical purposes where failure could lead to death or personal injury.
Some Rivety products enable calling, recording, transcription, and SMS/MMS messaging. You are solely responsible for: (a) obtaining all required consents and providing all required notices (including call‑recording disclosures and telemarketing opt‑ins); (b) complying with applicable laws such as the TCPA, CAN‑SPAM, state telemarketing laws and Do‑Not‑Call rules, call‑recording consent laws, CTIA Messaging Principles & Best Practices, and carrier policies; and (c) the content of communications sent through your accounts. You must configure calling/texting features to comply with the jurisdictions of both you and your recipients. We may suspend features that appear non‑compliant.
A2P 10DLC Requirements. If you send SMS/MMS to U.S. numbers, you agree to:
- Register your brand and campaigns (use case) through The Campaign Registry (TCR) or via Rivety’s onboarding flow, and keep registration details accurate. Unregistered or mis‑registered traffic may be blocked, throttled, surcharged, or suspended.
- Use proper opt‑in. Consent must be express and unambiguous for each recipient and program. No pre‑checked boxes. For web forms, disclose that users consent to receive automated SMS; include your brand name, message frequency (e.g., “recurring msgs; freq varies”), “Msg & data rates may apply,” and links to your Terms and Privacy Policy.
- Honor opt‑out/HELP keywords. You must support at least STOP, END, CANCEL, UNSUBSCRIBE, QUITto opt out and HELP to provide assistance. Opt‑outs must be processed immediately and confirmed by a final message.
- Identify your brand in each message and provide a support contact (email or phone).
- Follow content restrictions. You will not send content prohibited by carriers/CTIA, including SHAFT (sex, hate, alcohol, firearms, tobacco), cannabis/THC, illegal substances, deceptive or abusive marketing, lead‑buying without consent, or phishing/fraud.
- Link policy. Use branded or dedicated domains you control. Public URL shorteners (e.g., bit.ly, tinyurl) are not permitted.
- Quiet hours & DNC. Observe applicable quiet hours/time‑of‑day rules and maintain internal DNC lists. Scrub against the National DNC Registry for telemarketing where required.
- Throughput & deliverability. Carriers may filter, throttle, or block traffic at their discretion. Rivety does not guarantee delivery and may enforce rate limits.
- Recordkeeping & audit. Maintain verifiable records of consent (time, source, method, disclosures) and provide them upon request by Rivety, carriers, or regulators.
- Metrics & enforcement. Excessive complaint or opt‑out rates, spam indicators, snowshoeing, or evasion tactics may result in fees, suspension, or termination.
Calling & Recording. Where enabled, you are responsible for providing call‑recording notices and obtaining one‑party or two‑party consent as required. You must not use voice features for emergency services or other life‑critical use cases.
Your use of the Site is subject to our Privacy Policy (linked from the Site). If you subscribe to Rivety products that process personal data on your behalf, a separate Data Processing Addendum (DPA) will govern our processing as a processor/service provider.
The Site and its content (including text, graphics, logos, and code) are owned by or licensed to Rivety and are protected by intellectual‑property laws. You are granted a limited, non‑exclusive, non‑transferable license to access and use the Site for your internal business purposes. If you submit ideas, suggestions, or feedback, you grant Rivety a perpetual, irrevocable, worldwide, royalty‑free license to use and exploit the feedback without restriction or attribution.
The Site may contain links to third‑party websites or allow you to access third‑party services. Those services are governed by their own terms and privacy policies. We are not responsible for third‑party services and disclaim all liability arising from your use of them.
If you provide a testimonial, case study, or logo use permission, you grant Rivety the right to use it for marketing in accordance with any written permission you grant. You may withdraw permission prospectively by notifying us in writing, subject to reasonable lead time to remove materials.
THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVETY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100) OR, IF YOU HAVE A PAID ORDER WITH US, THE AMOUNTS PAID BY YOU TO RIVETY FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT.
Some jurisdictions do not allow certain disclaimers or limitations; in those cases, they apply to the fullest extent permitted by law.
We may suspend or terminate your access to the Site immediately if we believe you have violated these Terms or to comply with law. You may stop using the Site at any time. Sections intended to survive (including IP, disclaimers, limitations of liability, indemnity, and miscellaneous) will survive termination.
You represent that you are not located in, and will not use the Site from, any jurisdiction embargoed by the United States, and that you are not a prohibited party under U.S. sanctions laws. You agree to comply with all applicable export‑control and anti‑corruption laws.
Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at the Notice address below. If we cannot resolve it within 30 days, either party may bring a claim as set out here.
Binding Arbitration. Any dispute arising out of or relating to these Terms or the Site will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration will be Delaware, and the language will be English. Judgment on the award may be entered in any court with jurisdiction.
Class Action Waiver. You and Rivety agree that each may bring claims only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative action.
Opt‑Out. You may opt out of arbitration within 30 days after you first accept these Terms by sending a written notice with your name, contact information, and a clear statement that you wish to opt out of arbitration, to the Notice address below.