The trades are unlike any other industry. From the urgency of storm calls to the complexities of permitting and project timelines, running a trade business requires hands-on experience. So why would you trust AI tools built by people who’ve never worked in the field?
Generic AI Doesn’t Cut It
Most AI platforms are designed to work for everyone—law firms, bakeries, yoga studios. That sounds good on paper, but in practice, it means they’re not truly great at any one thing. In the trades, that’s a problem.
Generic AI struggles with:
- Understanding industry-specific terms (like “pitch,” “main panel upgrade,” or “service disconnect”)
- Handling nuanced workflows (like scheduling inspections or coordinating between subcontractors)
- Matching the tone and urgency customers expect from contractors during emergencies or home damage
As a result, these tools often create more confusion than clarity. They can miss key details, mishandle appointments, and come off as robotic or out-of-touch to your customers.
Built by Contractors, for Contractors
Rivety was founded by experienced trade business operators who understand the stakes:
- Every missed call is a missed job
- Every hour counts when responding to a lead
- Workflow matters—from the first contact to final payment
That experience is built into every agent. Our developers work alongside industry experts to ensure our agents understand the actual workflows and pain points trade contractors face every day.
Real-World Intelligence
Because of our industry-specific focus, Rivety agents:
- Know the difference between new construction and a repair
- Understand when to escalate a call to a human or sales rep
- Speak the language of your trade fluently, whether it’s HVAC, roofing, plumbing, or electrical
- React to context—like urgent repair requests or permitting delays
This level of detail means better conversations, better decisions, and ultimately, better outcomes for your business.
It Makes a Difference
Contractors using Rivety report:
- Higher conversion rates from leads
- Smoother internal handoffs between sales and production
- More consistent customer communication
- Fewer mistakes and missed steps in jobs
If you want real impact from AI, you need tools built by people who understand your business. That’s why Rivety exists.